Postage & Packaging

Hollystone Designs use Royal Mail and Evri to deliver your goods to your door. All order's will be processed and dispatched within our stated processing time. Our processing time is usually 5 to 7 business days as all our goods are bespoke, personalised and made to order. The dispatch time for each item is the day we will post your item and not the day that you will receive your goods.
All our products are posted out in packaging that has been recycled to limit the impact on the enviroment.
We charge a flat rate of £2.99 postage and packaging per order within the UK.
Please note that in some countries, products may be subject to import duty.  The payment of this duty is the responsibility of the purchaser/addressee.


When you place an order with Hollystone Designs, you will be asked for your name, address and email address. This data is only used by us in relation to your order, for processing and sending orders and to clarify or communicate any issues surrounding your order. Hollystone Designs uses Create as our website platform provider and this is where your data will be held temporarily. Create uses the highest levels of security with full SSL encryption, firewalls and password protections to keep your data secure between your browser and the server. Our website security is evidenced by the green/grey padlock in the browser bar and the https:// at the beginning of our URL. 


The appearance of colours and textures on our website may look different on your screen, tablet or mobile due to the contrast settings on your device. Please use our website as a guide regards colour matching and material textures. Hollystone Designs use various different types of woods to produce some of our products. Please be aware that as wood is a natural product, the grains and colours will vary from one piece of wood to another. Plywoods are used to produce many of our flower girl wands and although we tend to avoid using woods with knots in, there will be variations in the markings of the grains. If more than one wand is ordered, we will endeavour to match the wood for colour and grain. We mainly use Birch wood in our products which is a fast growing timber making it more eco friendly, renewable and sustainable.

Privacy Policy

Hollystone Designs recognises the importance of protecting the privacy of your personal details as a user of our website. This privacy policy explains how we respect the privacy of our website users, the information that we gather, how it is used and how it is kept secure. Our policy will ensure that we comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Hollystone Designs is committed to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified whilst using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Secure Payments

Hollystone Designs uses Stripe to process your credit and debit card payments. Stripe has customers spanning a wide variety of industries, including some of the biggest names in e-commerce, including ASOS, Missguided, Deliveroo, and Lush. They automatically encrypt your confidential information in transit from your computer/tablet/mobile phone to our system using the Secure Sockets Layer protocol (SSL).

Returns Policy

Hollystone Designs specialises in making bespoke, personalised products which are exempt from the Consumer Contracts Regulations 2013. However, if you were unfortunate enough to receive a faulty product outside the tolerances mentioned in the 'Materials' section of our Terms and Conditions, we will endeavour to replace the item or give a full refund on evidence of the fault or receipt of the product as long as you have reported the fault/defect to us within 7 days of receiving the item. Return postage will be covered by us as long as you have contacted us prior to sending goods back. Cancellations can only be accepted up to 24 hours after the order is taken as work may have commenced on making the bespoke product.

Remittance Terms

All prices are shown in GBP (Pounds Sterling). Payment in full must be received with all orders. All trademarks are properties of their respective owners and are acknowledged.

Our Contact Information

You may contact Hollystone Designs by writing to:

Hollystone Designs
36 High Ridge Park
West Yorkshire
LS26 0NN

or via:

Telephone:   07504 746684

Email:      [email protected]

Our 'Get In Touch' page